Reference

Terms That Govern Your tb99 Account

These terms set out what you agree to when you open and use a tb99 account — covering deposits via bKash, Nagad and Rocket, account conduct, and how we handle disputes.

Account EligibilityPayment RulesDispute ProcessAccount ConductEligible Regions
tb99 Terms That Govern Your tb99 Account
CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget from any page on tb99. Our team handles terms queries, account disputes, and wallet verification questions directly in chat.
Email Support Send a detailed query to our support address listed in your account dashboard. Include your registered wallet number so we can locate your account quickly.
Account Help Centre The Help Centre in your account settings covers common terms questions — payment rules, withdrawal verification steps, and how to request account changes.
HOW WE OPERATE

How tb99 Handles Your Account Data

We keep your account data only as long as your account is active or as required by applicable rules. You can request a copy of your data or ask us to close your account by contacting support through live chat or email.

Data Retention

Account records, transaction history, and wallet details are retained for the period required under applicable regional rules, then deleted or anonymised on a rolling schedule.

Account Security

Your account is protected by password and OTP verification on login. If you notice unrecognised activity, contact support immediately and we will freeze the account while we investigate.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences from the footer settings link.

Change Requests

To update your registered wallet number, email address, or request account closure, contact support via live chat with your account ID and the wallet number currently on file.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often from account holders in Bangladesh.

These terms apply to anyone who opens an account on tb99. Eligibility depends on your local law and whether your region is currently supported. If you are unsure, check with local legal advice before registering.

We will notify you at your registered contact address before any material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Deposits must go to the account number shown at checkout. If you send to a different number, contact support immediately via live chat with your transaction reference so we can investigate.

Send a data request through live chat or email support with your account ID. We will compile your account and transaction records and send them to your registered contact address within a reasonable period.

We match the receiving wallet name to your registered account name as a standard fraud-prevention step. This applies to bKash and Nagad withdrawals too. It is a one-time check per wallet unless your details change.

Contact support via live chat or email with your account ID and a closure request. We will confirm the request, process any pending withdrawals to your registered wallet, and close the account within the timeframe stated in our data policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.